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>MeshAP 3100 Outdoor - Dual 5GHz and Single 2.4GHz Full-Duplex Wi-Fi Mesh Access Point

> MeshAP 2180 Outdoor - High Performance 2.4GHz Full-Duplex Wi-Fi Mesh Network Access Point

> MeshAP 2100 Outdoor - 2.4GHz Full-Duplex Wi-Fi Mesh Network Access Point

> MeshAP 1100 Indoor - 2.4GHz Full-Duplex Wi-Fi Mesh Network Access Point

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Home > Support > FAQ

FAQ

Q: What variables may cause the MeshAP Access Point not to receive signals at the maximum distance?

A: Below are possible variables that may cause the MeshAP unit to receive weak or dropped signals.

  • Use only frequencies that do not overlap on the mesh network. Channel 1, 6 or 11 are non-overlapping frequencies. The other channels will overlap the frequencies of one of these three.
  • Position the MeshAP Access Points away from electric items known to create intermittent connection problems relative to the location of your mesh network. Devices such as microwaves, cordless phones, baby monitors and any other devices that transmit radio frequencies in or across the 2.4 or 5 GHz frequency bands will cause intermittent interference to RF signals.
  • Metal file cabinets, metal doors, plastered walls, concrete walls, and heat duct will cast an RF shadow and reduce the signal from your wireless adapter to the MeshAP unit in the field. See if you can move the MeshAP so that these issues are reduced. 
  • Is the MeshAP directly below or above your wireless device? If so, move the wireless adapter or the MeshAP. The RF signals from the antennas do not travel well directly up and down.
  • Verify the MeshAP firmware. Make sure it is up to date. If not, update the firmware to the latest version from ArrowSpan's download page.
  • Verify that your wireless adapter driver software is current. If not, use the updated driver from your wireless Adapter manufacturer.
  • Is your computer's operating system updated with current patches from the operating system developer? If not, install patches and or service packs.
  • If possible don’t use both 802.11b and 802.11g devices at the same time, try using a fixed speed at G-only mode rather than Auto mode. Under mix devices condition 802.11b and 802.11g devices connected at the same time. The MeshAP will automatically lower the speed to 802.11b specification to accommodate the 802.11b device. Therefore, both 802.11b, and 802.11g will be using 802.11b speed.   


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